Effective Date: 17 April 2025

Welcome to Botive AI (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website botive.ai and related chatbot services (the “Service”).

1. Information We Collect
a. Information You Provide
  • Account Information: When you sign up, we may collect your name, email address, and business name.
  • Uploaded Content: You may upload documents (e.g., FAQs, guides) to train your chatbot. These files are stored securely.
b. Automatically Collected Information
  • Usage Data: We collect data on how you use the service (pages visited, chatbot usage, etc.) to improve performance and user experience.
  • Cookies and Analytics: We use cookies and third-party analytics tools to track usage and performance. You can manage cookie preferences in your browser settings.
2. How We Use Your Information

We use your information to:

  • Provide and maintain our chatbot services.
  • Respond to your support requests.
  • Improve functionality, performance, and user experience.
  • Send important updates related to your account (you can opt out of marketing
    emails).
3. Payment Information

We do not collect or store any credit card or payment information directly. All payments are securely processed by our authorized reseller and payment processor Paddle.com. Their privacy policy governs transactions made through their platform.

4. Data Sharing & Third Parties

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We may share your data only:

  • With trusted service providers (e.g., hosting, analytics, security) under strict confidentiality.
  • When required by law or to protect legal rights.
5. Data Security

We implement industry-standard security practices and protocols to protect your data from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights
a. Under GDPR (EU/EEA Residents)

If you are a resident of the European Economic Area, you have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to our processing of your data.
  • Data portability – request a copy of your data in a structured format.
  • Withdraw consent at any time.

To exercise these rights, email us at [email protected].

b. Under CCPA (California Residents)

If you are a resident of California, you have the right to:

  • Know what personal data we collect and how we use it.
  • Request deletion of your personal data.
  • Opt-out of the sale of your personal information (note: we do not sell your data).
  • Non-discrimination for exercising your CCPA rights.

To submit a CCPA request, email [email protected] with the subject “CCPA Request”.

7. Data Retention

We retain your information as long as necessary to provide the Service or as required by law. Uploaded content can be deleted by the user at any time through the dashboard.

8. International Transfers

We are a global service. Your information may be stored and processed in countries outside of your own, including the United States, where data protection laws may differ. By using our Service, you consent to these transfers.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the latest version. If significant changes are made, we’ll notify users via email or platform notification.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

Email: [email protected]

Address:5830 E 2nd St, Ste 7000 #3063 Casper, Wyoming, USA 82609

Data Protection Contact: Contact us at [email protected]