At Botive AI, we strive to provide exceptional value and satisfaction through our AI Chatbot subscription services. However, we understand that there may be circumstances where you may require a refund.
This policy outlines the conditions under which refunds will be considered and processed.
Refund Eligibility
Refunds may be issued under the following conditions:
- Technical Issues: If you experience technical problems with our services that we are unable to resolve within a reasonable time frame, you may be eligible for a refund. Please contact our support team to allow us to address the issue before requesting a refund.
- Billing Errors: If you believe there has been an error in billing, such as being charged incorrectly or for a subscription you did not intend to renew, please contact us within 14 days of the charge. We will review your request and issue a refund if an error is confirmed.
- First-Time Subscriptions: We offer a 14-day money-back guarantee for first-time subscribers who are not satisfied with our services. To be eligible, you must request a refund within 14 days of your initial purchase.
- Cancellation Requests: If you cancel your subscription during an active billing cycle, you may be eligible for a pro-rated refund for the unused portion of the subscription period. Please note that this does not apply to month-to-month subscriptions.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Renewal Charges: Subscriptions are automatically renewed at the end of each billing period unless canceled in advance. Renewal charges are non-refundable.
- Change of Mind: Refunds will not be provided if you decide to discontinue using the service for personal reasons, unless it falls under the first-time subscription refund policy.
- Violation of Terms of Service: Refunds will not be granted if your account has been suspended or terminated due to a violation of our Privacy Policy.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Reach out to our support team at [email protected] with your account details and a description of the issue or reason for the refund request.
- Review Process: Our team will review your request and may require additional information to process the refund.
- Decision: You will be notified via email of the outcome of your refund request within 5-7 business days.
- Refund Method: Approved refunds will be processed back to the original payment method used during the purchase. Please allow up to 10 business days for the refund to reflect on your account, depending on your payment provider.
Contact Us
If you have any questions or need assistance with our Refund Policy, please contact us at [email protected].